Definitely makes sense to service broken once first, but I rather not have my machine stuck deep into the woods and working on mine to be replaced. My dealer wasn't getting answers, so I emailed Kawi and they had my dealer call me saying to bring the machine to look at.... I said there's nothing to look at, its an issue that has been addressed on newer 2020/2021's and would like my changed out before something bad happens. The dealers exact words were, don't panic we'll look into it and try and find the replace parts. To be continued!