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Discussion Starter · #1 ·
I bought a brand new machine on the 28th of March, unfortunately with 8 miles on the 29th of March I have a blown engine. I did not drive this machine hard at all. I do understand that things happen and I feel Kawasaki and the dealer I took it to are going to take care of me.
The engine got so hot that sensors melted off the engine, but the radiator was cool to the touch. Other than that I cant wait to ride it.
 

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Same boat, I bought mine in July, it’s at the dealer with a blown engine, same problem no coolant smell no pressure release dash temp never read higher than 176 the night it bogged down stalled and never started again. 188 miles, currently at the dealer as of Tuesday
 

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2020 Green KRX
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I’ve been told they don’t PDI them EVEN THOUGH they are supposed to. They just flag the hours Kawasaki pays the dealer and don’t do the work. I had several issues with mine when it was delivered. Same with my brother, there was complete bolts out of the cage. Literally from truck to your home, no in between process.
 

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I’ve been told they don’t PDI them EVEN THOUGH they are supposed to. They just flag the hours Kawasaki pays the dealer and don’t do the work. I had several issues with mine when it was delivered. Same with my brother, there was complete bolts out of the cage. Literally from truck to your home, no in between process.
I’m just frustrated, as long as they put an engine in it, just aggravating, it ruined my vacation, first day of vacation it blew had 3 days sitting under a tent
 

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2020 Green KRX
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I’m just frustrated, as long as they put an engine in it, just aggravating, it ruined my vacation, first day of vacation it blew had 3 days sitting under a tent
Kawi dealers are just bad bro, I’ve talked to people all around the country and it’s the same awful customer service. Although I’ve heard good things from Big Pine Motorsports. Just remember the surveys you receive and the feedback you provide are gold to them. I believe the dealers even get money if they hit certain criteria. I tanked all of mine, drew out my experience and raised some eyebrows up in the corporate ranks. Even still, nothing has changed after an extensive phone call with kawi corporate. The best thing to do is do the majority of the things yourself, granted an engine is understandable or major component failure. All other things I’ve done myself and never been happier.
 

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Can't say all dealers are bad, but it can be aggravating, frustrating, inconvenient and generally a pain in the ass. I ended up getting everything replaced at Arizona Kawasaki in Apache Junction. Intermittent problem with the fan that took 3 trips to get resolved. Great people that seem to really care. Chris in service. Caesar is the manager. This is our second Kawi machine ( first was Teryx 800 - never had a problem). We also purchased the extended warranty and the maintenance plan that covers everything. Not cheap but good insurance. Hope you get your problem resolved.
 

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Kawi dealers are just bad bro, I’ve talked to people all around the country and it’s the same awful customer service. Although I’ve heard good things from Big Pine Motorsports. Just remember the surveys you receive and the feedback you provide are gold to them. I believe the dealers even get money if they hit certain criteria. I tanked all of mine, drew out my experience and raised some eyebrows up in the corporate ranks. Even still, nothing has changed after an extensive phone call with kawi corporate. The best thing to do is do the majority of the things yourself, granted an engine is understandable or major component failure. All other things I’ve done myself and never been happier.
It’s all about the dealer quality, I have a local dealer here I will never buy another product from, I drive an hour and a half to Moses Lake to Experience Powersports to buy my KRX and that dealer has gone way above and beyond any experience I’ve ever had with any dealer, the dealership can make or break you being satisfied or not, it’s not Kawasaki, corporate that’s the problem it’s the individual dealers.👹
 
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