Did you get yours from R and S?
Most of the time it’s failure to diagnose the vehicle properly. That has been the case on mine. Appointments booked 3 months out never enough technicians, jr league staff, can’t return phone calls nor follow through. The list goes on and on. Kawasaki corporate will always take care of you, wish I could say the same about the dealers.
That sweepstakes is a scam. They never unannounce the winners. I’ve had over a dozen surveys now. I had it glitch in me too but I hit the button again and it worked. I was surprised what they were asking. Turbo? Supercharger? Space? Everything they already know they’re lacking. How about getting dealers up to par? That’s a start.
And yet here you are
Guess I should have clarified. It was the dealer that was going back and forth with Kawasaki trying to determine the problem, not me. They were hesitant to just install a $450 Fitch fuel injector under warranty, even though I had told them it was the number three fuel injector. As far as not buying anything from them, I meant the dealer(there's actually more to the story). That was my fifth Kawasaki, the first purchase from that dealership,and the only one I ever had an issue with. After replacing the fuel injector, I never had another issue with that boat. I am on number eight now(4 JetSki's, 1 dirt bike, 1 quad sport, and 2 Teryx's) and that was still the only issue I ever had.
Polaris is pretty good on follow through. I still get the "how come you didn't buy that RS-1 last year, the paperwork was approved and all questionnaire. Ahhhhh...I asked for a quote with the machine with tracks and you tried to gig me an extra $4k for the tracks? Than when I called you on it you lied about the horrendous install time ( saleslier actually said about 16 hours of labor 😂) .....to an old guy who does the tracks on his Pioneer twice a year in about 4 hours max by himself taking his time.
See i can appreciate your knowledge on tracks and you absolutely know the dealer was trying to scam you out of the labor time. I call them out if they try to rip me off. I’ve dealt with dealers so much I know every truck and lie in their books. Honesty is the best policy.
Just because you own a Kawasaki doesn’t mean you bought it from the same dealer or even a dealer at all. All across the nation we are having the same problems.
Did you happen to give them your email at the time of purchase?
I’d say make sure they have your information to be able to contact you. At that point I think the response rate is what they’re looking at.
At the time $18k would have been a fair price, I would have done $19k. I was quoted $23k. A WTF call to the sales guy got the stupid labor cost excuse. That was an instant deal ender. I gave that response to the Polaris surveys I got and they kept sending them....perhaps hoping I would change my mind?
