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I bought a MBRP aftermarket exhaust for my KRX in August. A month ago I was running wide open in a sand wash and noticed a different tone from the exhaust. The hanger which is welded to the top of the muffler broke loose and the packing was blowing out.
I called MBRP and they asked for copies of the original invoice and a picture of the problem. They said they would send me a new one, BUT they were backordered 4-6 weeks.
I asked Scott Robertson, the service rep If they would pay to have mine tig welded until the new one was available. He agreed up to $100. I got it welded for $50 bucks.
Instead of reimbursing me I said just send me a couple of hats and shirts. I have my new one now with TWO brackets.(And two hats and shirts)
They're a great company to do business with. I wish others would follow suit.
I called MBRP and they asked for copies of the original invoice and a picture of the problem. They said they would send me a new one, BUT they were backordered 4-6 weeks.
I asked Scott Robertson, the service rep If they would pay to have mine tig welded until the new one was available. He agreed up to $100. I got it welded for $50 bucks.
Instead of reimbursing me I said just send me a couple of hats and shirts. I have my new one now with TWO brackets.(And two hats and shirts)
They're a great company to do business with. I wish others would follow suit.