I joined the forum today because of this post. I live and ride in Tennessee.
I have a 2020 KRX and ordered Rhino 2.0’s front and rear. Rear axles were back ordered and came in a month later. I took it to my dealer to have them do the install. I got a call from the dealer two days later telling me they can’t get OEM’s out ?
long story short…. Dealer tried to lube , heat, beat, and pull even using 10lb. Slide hammers. Nothing would move the axles. They broke the left rear axle trying to get it out. Kawasaki got VERY INVOLVED and had the dealer cut the right axle, break the casing to get the trans and motor out of my ride.
I spoke with customer relations at Kawasaki and was assured that Kawasaki would take care of me. They had my KRX for 8 weeks. Some of the parts were on back order for another 6 weeks. Kawasaki intervenes had the parts I needed pulled off the production line, overnighted the delivery to my dealer and got my new casing assembled using the internal parts from the one they had to break to remove the OEM axles.
they installed the Rhino 2.0’s, did a full service on the KRX and gave me two brand new OEM axles in the box at no charge to use as spares. Kawasaki paid for a K glow light bar, bracket , wiring harness and the labor to install the light bar Because of the issue. Kawasaki also paid 100% of the cost for parts and labor at the dealership.
I had almost a zero balance at the dealership. So even though I had to deal with 8 weeks without my KRX my dealer (Battlecreek Powersports in Jasper Tn) and Kawasaki made a very unpleasant experience pleasant.
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