[Paul65]

When cleaning the machine I noticed grease on the outside of the driver side rear outer boot. Looks to me like the boot simply came out of the clamp. I don’t see any damage to the boot. Anybody else had this happen? What are the chances it’s covered under warranty?

Hard to see in the picture but it looks like it just came out of the clamp.

 

[Robman]

When cleaning the machine I noticed grease on the outside of the driver side rear outer boot. Looks to me like the boot simply came out of the clamp. I don’t see any damage to the boot. Anybody else had this happen? What are the chances it’s covered under warranty?

Hard to see in the picture but it looks like it just came out of the clamp.
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[/QUOTE ]Had a clamp break on my left rear axle, Dealer gave me brand new axle under warranty.

 

[Jraoffroad]

That should be warrantied.

 

[SailorGriz]

I hope it works out OK.

Thanks for the timely reminder! We all need to be looking at stuff when we clean our rides. It's amazing how much we don't see if we don't look!

 

[Paul65]

154 miles on the KRX and now this. I guess I was super lucky on the 2019 Wolverine X2, 3150 miles and 420 hours and still on same boots.

My neighbor found the clamp where I was washing it last night just getting the big stuff off. That made me check everything and sure enough the darn clamp just came off. There’s no boot damage so I’m hoping that if I have the clamp the dealer will work with me. I always go in expecting them to shit me. Then they can go up from there. Next trip is April 1 so I’m sweating that schedule.

Here’s a picture of the other side. Sure enough it has a clamp.

 

[SailorGriz]

It's a lot easier to be pleased with the service given if the expectation going in is low enough!

 

[Paul65]

Hey guys what do you think, should I show the broken clamp to the dealer and request warranty or not show the clamp? Found in the driveway after using a garden hose to get the big stuff off.

Did trail debris cause the clamp to fail or was it a defective crimp?

 

[Robman]

Hey guys what do you think, should I show the broken clamp to the dealer and request warranty or not show the clamp? Found in the driveway after using a garden hose to get the big stuff off.

Did trail debris cause the clamp to fail or was it a defective crimp?

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View attachment 2367

Hey guys what do you think, should I show the broken clamp to the dealer and

Hey guys what do you think, should I show the broken clamp to the dealer and request warranty or not show the clamp? Found in the driveway after using a garden hose to get the big stuff off.

Did trail debris cause the clamp to fail or was it a defective crimp?

View attachment 2365

View attachment 2366
View attachment 2367

To tell you the truth Dealership probably don’t care, I don’t know why they would turn anything down they are getting paid for the work they do from Kawasaki.

 

[Paul65]

Good point. And I’m wondering how could anything cause that clamp to fail that way? It’s not a confined area.

 

[Robman]

Mine could have been fixed with a new clamp but they wrote it up as the axle was damaged because of a bad clamp, clamp or axle...... they went with the axle because they make more money off of the deal.

 

[Paul65]

Thanks Robman I’m calling the dealer in the morning. They wanted me to return for warranty on the spring preload so hopefully they’re happy to do both. I hate going to the dealer for anything. I’ve bought from three different ones. I’ve always done my own work. If I could buy the machine on Amazon I’d do that.

 

[Robman]

Yeah I hear you on that, I like to do my own maintenance and work on my machine as well but At the same time I’m going to get my money’s worth out of my warranty. I hope they get you fixed up fast .

 

[BigParm]

Did trail debris cause the clamp to fail or was it a defective crimp?

From the look of the scratches on that clamp, it looks like something hit it.(unless the scratches happened after the fact) Just get a SS hose clamp and call it a day.

 

[Paul65]

Yeah, I was thinking the same thing, especially if I wanted (or needed) to ride. We found the clamp where it come off so its not like its been driven that way for long.

I called and spoke with the service manager this morning. I remember meeting him when I bought the machine, he told me the spring preload was warranty work for him to bring it back in 200 miles. On the phone he was very helpful and professional. I requested the warranty work on the spring preload & the rear axle boot clamp. He immediately said those clamps fail, that he would order a new axle. He asked about the break-in service & I told him I'd done it. He's ordering the axle and when it arrives they will call. It's an hour's drive one way for me so I'll wait on it. So that went better than I expected. There were no questions asked about the boot clamp other than confirmation of which axle it is.

 

[Paul65]

Wow check out the scratches on the inside rim! I’ve heard of others removing the mud scrapers... but it looks like that wheel was buried in some crap.

 

[Atcdan13]

What is your warranty on the pre load about? I can’t seem to find it if you said.

 

[Paul65]

What is your warranty on the pre load about? I can’t seem to find it if you said.

When I bought the machine the head salesman introduced me to the service manager. They described how the machines are shipped in a crate thing with the suspension compressed or lowered, whatever. They said it was work to set the machine up for sale on the showroom floor. Then, they said they went back to Kawasaki and got approved for warranty work when customers bring it back in 200-300 miles. They were telling me to expect it to sag and need to be adjusted, and they would do it under warranty.

Well I didn't want to trailer it the 80 minutes one way to the dealer just for that, so I adjusted the rear preload. The rear can be done on the machine. On the front it looked way more difficult to remove the shocks. Simply because I don't have a 4-post lift. I got as far as loosening all the bolts and jacking one side off the ground. Seemed to me the spring was still under tension. It wasn't out of spec, so I abandoned the attempt to do the fronts. Plus I'm only at around 170 miles.

But now that I'm going back for the boot, it made sense to request the spring sag work. They'll get paid for both.

 

[Jraoffroad]

Fronts can also be done on the machine pretty easy.

 

[Paul65]

So I’m back from the dealer. They installed a new axle and “raised it”, what they call spring preload. It’s impressively higher and I haven’t noticed a difference in ride.

Rear the top nut is 9.5” from the top and the crossover at 11.5”.

Front I could not get a good picture but measured the same way. 7.5” and 9”.

Machine sits level with 18” ground clearance front and rear.

 

[Paul65]

I should have measured before I took it to them to change. Someone with a new unaltered machine - please post your measurements.