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So it's 3am in the morning and the thoughts of my dealership will not let me sleep. So here is the back story of what is going on...
Jan 5th - purchased 2021 KRX special edition
Jan 8th - KRX delivered
Feb 2nd - break in miles done... earliest appointment for first service March 3rd
Mar 3rd - KRX delivered for service
Mar 4th - called for status on first maintenance, missing fuel filter to finish service (they had 30 days to ensure all was on hand)
Mar 5th - part sourced from another dealership and KRX delivered
April 10th - drivers side axle slips out of transmission Saturday night, quick google showed it was a problem for KRX's assembled 7/20... mine was 8/20. KRX has not been off-road as of yet... just country roads and back highways.
April 13th - new appointment made for axle May 13th (dealer closed sun/mon), service manager said bring KRX in and they might be able to squeeze it in before appointment.
May 4th - Service manager called and said subwoofer was stolen out of the back. We drove into dealership to inspect KRX, manager said the c-clip for axle scheduled to arrive on May 14th and that the subwoofer will be in 3-5 business days and that they would all be finished around the same time.
May 14th - called dealership late in afternoon, service rep said subwoofer was installed on the 13th, and that my KRX was being looked at now for the axle and that no parts were on order.
May 20th - I visited the dealership, manager said he was mistaken on axle parts being delivered on the 14th, they used my axle appointment day to install the subwoofer, they had my KRX in the shop the following day but could not get the axle back out (after they slid it back in upon me delivering it), so they pushed the KRX back outside. Service manager said subwoofer was done, inspection showed 2 of the 4 screws missing that holds it in place, and the wiring junction point above the engine was not shrink wrapped... wires just left out to get wet. Follow up call later in day from service manager confirmed that the axle was good but the c-clip was all that they needed. C-clip not available from Kawasaki, entire axle ordered to get the c-clip, 3-5 days for delivery.
May 27th - service manager called and said the axle came in damaged and he would call me with the next update, service manager did not know if the subwoofer was done.
June 1st - 3am in the morning and I am laying awake stewing about all this.
I do not understand why they could not have taken the c-clip out of the new axle package and gotten me back on the road.
I bought my machine from this dealership, purchased their maintenance plan, extended warranty, and most of the accessories that went on the KRX... front/back windshield, wiper kit, roof, and door uppers... apparently dealership loyalty means nothing to these guys. So since we bought the KRX, we have had it in our garage for 12.5 weeks and in the shop for 7.5 weeks.
Am I expecting too much from this dealership or am I crazy for thinking service should be better?
Jan 5th - purchased 2021 KRX special edition
Jan 8th - KRX delivered
Feb 2nd - break in miles done... earliest appointment for first service March 3rd
Mar 3rd - KRX delivered for service
Mar 4th - called for status on first maintenance, missing fuel filter to finish service (they had 30 days to ensure all was on hand)
Mar 5th - part sourced from another dealership and KRX delivered
April 10th - drivers side axle slips out of transmission Saturday night, quick google showed it was a problem for KRX's assembled 7/20... mine was 8/20. KRX has not been off-road as of yet... just country roads and back highways.
April 13th - new appointment made for axle May 13th (dealer closed sun/mon), service manager said bring KRX in and they might be able to squeeze it in before appointment.
May 4th - Service manager called and said subwoofer was stolen out of the back. We drove into dealership to inspect KRX, manager said the c-clip for axle scheduled to arrive on May 14th and that the subwoofer will be in 3-5 business days and that they would all be finished around the same time.
May 14th - called dealership late in afternoon, service rep said subwoofer was installed on the 13th, and that my KRX was being looked at now for the axle and that no parts were on order.
May 20th - I visited the dealership, manager said he was mistaken on axle parts being delivered on the 14th, they used my axle appointment day to install the subwoofer, they had my KRX in the shop the following day but could not get the axle back out (after they slid it back in upon me delivering it), so they pushed the KRX back outside. Service manager said subwoofer was done, inspection showed 2 of the 4 screws missing that holds it in place, and the wiring junction point above the engine was not shrink wrapped... wires just left out to get wet. Follow up call later in day from service manager confirmed that the axle was good but the c-clip was all that they needed. C-clip not available from Kawasaki, entire axle ordered to get the c-clip, 3-5 days for delivery.
May 27th - service manager called and said the axle came in damaged and he would call me with the next update, service manager did not know if the subwoofer was done.
June 1st - 3am in the morning and I am laying awake stewing about all this.
I do not understand why they could not have taken the c-clip out of the new axle package and gotten me back on the road.
I bought my machine from this dealership, purchased their maintenance plan, extended warranty, and most of the accessories that went on the KRX... front/back windshield, wiper kit, roof, and door uppers... apparently dealership loyalty means nothing to these guys. So since we bought the KRX, we have had it in our garage for 12.5 weeks and in the shop for 7.5 weeks.
Am I expecting too much from this dealership or am I crazy for thinking service should be better?
